Privacy Policy

PRIVACY POLICY

Slow Portugal is committed to respecting and protecting the privacy and personal data of its customers and website users and has therefore drawn up and adopted this policy and the practices described herein. This Privacy Policy explains how your personal data is collected and processed, so we recommend that you read it to understand the conditions under which your personal data is collected and used.

WHO ARE WE?

Your data is being processed by Slow Portugal Sociedade Unipessoal Lda, with registered office at Rua do Posto, nº 49, 7090 262, Viana do Alentejo.

Slow Portugal Sociedade Unipessoal Lda is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.

For questions related to the processing of your personal data, you should contact us through the following means:

Email: apoio@slowportugal.pt

Phone: +351 912 904 726

Mail to the Data Protection Officer, Rua do Posto, nº 49, 7090 262, Viana do Alentejo.

WHAT IS PERSONAL DATA:

Personal data is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers, or one or more specific elements of that person’s physical, physiological, genetic, mental, economic, cultural or social identity.

PURPOSE – WHY DO WE PROCESS YOUR DATA?

The data collected on this website is necessary for the performance of the contract to be entered into between you and Slow Portugal Sociedade Unipessoal Lda or for pre-contractual steps taken at your request and, with regard to the use of the Site, as set out in the General Terms and Conditions of Sale, customer communication and support, invoicing, processing information requests and any complaints, statistical analysis, satisfaction assessment and change notifications.

If you do not provide your data, we will not be able to provide the services requested or contracted.

By providing us with your contact details, Slow Portugal Sociedade Unipessoal Lda may also use them for the purposes of:

Managing customers and potential customers, i.e., site access and providing the information, services and vouchers you order from us, and fulfilling requests made through the Site. Registering, processing and completing your orders and/or purchases. Managing your customer account and/or members’ area. And preventing fraudulent use of vouchers.

If you do not provide your data, we will not be able to provide the services requested or contracted.

Marketing related to our products, provided you have given your express consent at the time of subscribing to the newsletter or via the Customer Area, for the processing of your personal data for this purpose. If you consent, you will receive marketing communications by email. You may object to this data processing at any time.

The personal data you provide will also be processed for the purposes indicated at the time it is collected.

Your consent is essential for Slow Portugal Sociedade Unipessoal Lda to process your personal data for the purposes referred to above; however, if you choose not to give your consent, your visit to and use of our website will not be affected.

HOW LONG DO WE KEEP YOUR INFORMATION?

Our policy is to retain personal data for a period of 10 years from the Customer’s last contact. However, in certain cases we may retain the data for longer periods, namely when required by law.

We do not store the payment information you provide to pay for your purchases on the Site.

If you provide information about your bank account so that we can issue a refund under the right of withdrawal, we will store this information as part of your record, but it will be used solely for the refund process referred to above.

CONFIDENTIALITY

Slow Portugal Sociedade Unipessoal Lda guarantees the confidentiality of all data provided by its Customers, both during registration and in the purchase process. Although Slow Portugal Sociedade Unipessoal Lda collects and processes data securely, preventing its loss or manipulation by using the most advanced techniques for this purpose, we inform you that collection over an open network allows personal data to circulate without security conditions, with the risk of being seen and used by unauthorised third parties.

DATA PROTECTION OFFICER (DPO)

For questions related to the processing of your personal data, you should contact us through the following means:

Email: apoio@slowportugal.pt

Phone: +351 912 904 726

Mail to the Data Protection Officer, Rua do Posto, nº 49, 7090 262, Viana do Alentejo.

WHO WE SHARE YOUR INFORMATION WITH

Contractual scope

Slow Portugal Sociedade Unipessoal Lda reserves the right to use subcontractors for the total or partial processing of personal data collected and generated through the website www.slowportugal.pt, including data for statistical analysis and satisfaction assessment, as permitted by law.

These entities are obliged, under the terms of the contracts entered into, to maintain confidentiality and ensure the security of the data of Slow Portugal Sociedade Unipessoal Lda Customers to which they have access for this purpose, and must not use such data for any other purposes, nor link it with other data they may hold. If Slow Portugal Sociedade Unipessoal Lda sends your information to a country outside the European Economic Area, we will ensure compliance with all necessary security measures, and that such transfers take place under standard contractual clauses approved by the European Commission for this purpose, if the country to which the data may be transferred does not have legislation equivalent to European Union data protection standards.

We may also disclose your personal information to third parties in the following cases:

To confirm your booking or reservation request. To provide relevant information to the partner responsible for delivering your experience so that you can enjoy it. This information will consist of your name and contact details, as well as any preferences you have expressed. In the event of disputes related to availability requests and bookings, we may provide the partner with information about the booking process as necessary. This may include a copy of your booking confirmation as proof that a reservation was made in the IT system. To provide appropriate and efficient support. To send promotional material or direct marketing (when you have given your express consent to receive such material from associated third parties). And to verify the validity of any Voucher.

For logistics and IT services purposes. To send customer satisfaction surveys that will be anonymised for statistical purposes to improve your experience on the Site. Website hosting, email. Automatic invoice issuance. Remarketing management applications.

Personal data may also be accessed by internal and external auditors of Slow Portugal Sociedade Unipessoal Lda, with the guarantee that it will be kept confidential and not used for purposes unrelated to the audits.

Only the personal data necessary for the provision of the service in question is provided to these companies.

Legal scope

We may also have to disclose your information in order to comply with our legal obligation to respond to requests from competent authorities (e.g., courts, criminal police bodies and regulatory authorities), or, in the legitimate interest of Slow Portugal Sociedade Unipessoal Lda, to bring actions or complaints in defence of our rights or to protect our Customers. Your personal data will only be made available when we believe, in good faith, that we are required to do so by law, and after a thorough assessment of all legal requirements.

YOUR RIGHTS

Under applicable law, the Customer, provided they are duly identified, is guaranteed the right to access personal data directly relating to them, and may also request its portability, correction, completion or deletion.

This means that at any time you may:

1. Request access to the information we hold about you.

As the data subject, you have the right to obtain confirmation as to whether or not personal data concerning you is being processed and, where that is the case, to access your personal data and the information provided for by law.

2. Request rectification of information if it is inaccurate or incomplete.

As the data subject, you have the right to have Slow Portugal Sociedade Unipessoal Lda rectify inaccurate or incomplete data concerning you without undue delay.

3. Request the erasure of your personal data.

As the data subject, you have the right to request that Slow Portugal Sociedade Unipessoal Lda erase your data without undue delay, and it has the obligation to erase personal data without undue delay where applicable, in particular for one of the following reasons:

The personal data is no longer necessary for the purpose that led to its collection or processing;

You have withdrawn your consent to data processing (in cases where processing is based on consent) and there is no other legal basis for such processing;

You object to the processing and there are no overriding legitimate interests that justify the processing.

4. Object to the processing of your personal data.

Where the processing of data is based on the legitimate interest of Slow Portugal Sociedade Unipessoal Lda, or where it is carried out for purposes other than those for which the data was collected but which are compatible with them, you have the right to object to the processing of your personal data on grounds relating to your particular situation.

5. Right to data portability.

In cases where data processing is based on a contract to which you are a party or on your consent, you may request that Slow Portugal Sociedade Unipessoal Lda provide you with the data you have supplied in a structured, commonly used and machine-readable format. You may also request that Slow Portugal Sociedade Unipessoal Lda, where technically feasible, transmit that data to other data controllers.

6. Right not to be subject to automated individual decisions.

Slow Portugal Sociedade Unipessoal Lda does not adopt automated individual decisions, including profiling, that produce effects in your legal sphere or significantly affect you in a similar way.

7. If processing depends on your consent, you have the right to withdraw it.

You may exercise your rights through the following means:

Email: apoio@slowportugal.pt

Phone: +351 912 904 726

Mail to the Data Protection Officer, Rua do Posto, nº 49, 7090 262, Viana do Alentejo.

Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with its data subject.

Use of Cookies and Similar Technologies.

Cookies are small information files that help identify your browser and can store information, for example, User settings and preferences.

Slow Portugal Sociedade Unipessoal Lda will store cookies on your device to personalise and make browsing as easy as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.

With the exception of cookies that are specifically necessary for the website to function, the storage of other cookies will always depend on the User’s acceptance and consent, and such consent may be withdrawn at any time through specific browser tools.

To learn more about the cookies we use, please see our Cookie Policy.

Changes to this policy

Slow Portugal Sociedade Unipessoal Lda reserves the right to change this Privacy Policy at any time. In the event of a change to the Privacy Policy, the date of the last update, available at the top of this page, will also be updated.
If the change is substantial, a notice will be posted on the Site.

Last updated: 29/06/2021 at 16:30